Política de cancelación
Cancellation Policy – Caná Wine Shop
At Caná Wine Shop, we strive to provide flexibility and transparency when managing your orders, whether it's a subscription, pre-order, or regular purchase. This Cancellation Policy outlines how you can cancel or modify your order, and the terms that apply to cancellations, returns, and refunds.
General Cancellation Policy
- You can cancel or modify any order (including subscriptions, pre-orders, or regular purchases) before it is processed or shipped.
- Once an order has been processed or shipped, it cannot be canceled. However, you may be eligible for a return or refund according to our Refund Policy.
- Cancellations made after processing but before shipment may be subject to restocking fees and any shipping charges already incurred.
For more details on returns, visit our Refund Policy.
Subscription Cancellations
When you purchase a subscription from Caná Wine Shop, you will receive recurring wine deliveries based on the schedule you select. Some subscriptions are set to auto-renew at the end of the subscription period.
- You can cancel or modify your subscription at any time before the next billing cycle begins.
- To avoid being charged for the next shipment, please cancel your subscription before the renewal date. If a subscription order has already been processed, it will follow the terms of our Refund Policy.
- Auto-Renewals: For subscriptions that auto-renew, be sure to cancel before the renewal date if you do not wish to continue.
Pre-Order Cancellations
Pre-ordering wine from Caná Wine Shop means you're reserving a product that is not yet available for immediate shipment. Depending on the pre-order, we may collect full payment, a partial deposit, or no payment at checkout.
- You can cancel a pre-order anytime before it has been fulfilled (i.e., before the wine is shipped).
- If your pre-order has already been processed and shipped, you cannot cancel it, but you may be eligible for a refund as outlined in our Refund Policy.
Refund Timeframes
Once your cancellation or return request is approved, your refund will be processed within 7 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
For more details on refund conditions, see our Refund Policy.
Consumer Cancellation Rights
Cancellation rights may vary depending on your jurisdiction. Caná Wine Shop complies with all local, state, and federal laws regarding order cancellations, subscription auto-renewals, and consumer protection laws. If your jurisdiction provides additional protections or rights, we will comply with those regulations to ensure you receive the highest level of service.
Compliance with Local Laws
We adhere to all applicable laws for subscription services, pre-order purchases, and auto-renewal practices. If your region has specific legal requirements, such as needing explicit consent before renewing a subscription, Caná Wine Shop ensures compliance with these rules.
Modifications to Your Order
- For any changes to your order, including shipping address updates, please contact us immediately before your order is processed or shipped.
- Once your order has been shipped, changes cannot be made, and our Refund Policy will apply for any returns or exchanges.
Returns and Refunds
For more information on how to return items or request refunds for canceled orders, pre-orders, or subscriptions, visit our Refund Policy.